FAQs
Quick answers to the most common questions about ordering, delivery, returns and product care.
Do you deliver across the UK?
Yes — we ship throughout the UK. Delivery options and estimated timescales are shown at checkout.
How long does delivery take?
Most orders arrive within 2–5 working days. Once your order ships, you’ll receive an email confirmation with tracking details (where available).
What is your returns policy?
We offer a 30-day return window. Items should be unused and returned in their original packaging. To start a return, contact us via the Contact page and we’ll guide you through the next steps.
Are your cookware sets induction compatible?
Many of our stainless steel and hybrid cookware options are induction suitable. Please check the product description for “Induction compatible” before purchasing.
How do I care for ceramic nonstick cookware?
For best results, use medium-to-low heat, avoid metal utensils, and wash with a soft sponge. While some items may be labelled dishwasher-safe, hand washing helps keep the coating performing at its best for longer.
Are your products dishwasher-safe?
This depends on the item. Where a product is dishwasher-safe, it will be clearly stated on the product page. For cookware longevity, gentle cycles and non-abrasive detergents are recommended.
How can I contact customer support?
You can reach us via our Contact page. We aim to reply within 1–2 working days.